We are very sorry that you chose to give us a 1 star review instead of contacting us regarding your order. We have “taken your money” because you placed an order that we fulfilled.
Your tracking number which is a clickable link is in your confirmation email and we have just checked the status of your order. We copy & paste it here for you but you too can easily have access to all the information: (just click on your tracking number)
“Your item is currently with Customs in the destination country.
FRANKFURT/FLUGHAFEN”
We would advise you to contact your local postal service for further information and help.
We also would like to assure you that we have never taken any of our customer’s money without fulfilling their order. We , as a business, are known for not only our excellent , high quality products but also for being trustworthy and honest.
We are issuing a full refund to you for the perfume and hoping that the German Postal Service will deliver it to you soon so you can enjoy it in good health.
